Terms & Conditions

Last updated: 26 October 2025

Welcome to Revoliq, an AI-powered receptionist service provided by Revoliq Pty Ltd (ABN 63 692126435, "we", "us", "our"). By accessing or using our services, you agree to be bound by these terms and conditions.

1. Definitions

• "Service" means the Revoliq AI receptionist platform and related services
• "You" or "Customer" means the individual or entity using our Service
• "Patient Data" means health information about patients processed through our Service
• "Agreement" means these Terms & Conditions plus any service-specific agreements

2. Service Description

2.1 What We Provide

Revoliq provides an AI-powered phone receptionist service that:

• Answers incoming calls using natural language AI
• Schedules and manages appointments
• Provides basic information about your business
• Routes calls to appropriate staff when necessary
• Records and transcribes conversations for quality and training purposes

2.2 Healthcare Service Limitations

IMPORTANT: This Service is NOT a medical device and does NOT provide medical advice.

Our AI receptionist:

• Is an administrative tool only
• Is NOT regulated as a medical device under the Therapeutic Goods Act 1989
• Does NOT diagnose, treat, or prevent medical conditions
• Does NOT replace professional medical judgment
• Should NOT be used for emergency medical situations

For medical emergencies, patients must call 000 immediately.

3. Account Registration and Use

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years old
• Have legal authority to bind your organization
• Provide accurate and complete registration information
• Maintain the security of your account credentials

3.2 Account Responsibility

You are responsible for:

• All activities conducted under your account
• Maintaining the confidentiality of login credentials
• Notifying us immediately of any unauthorized access
• Ensuring your staff members use the Service appropriately

3.3 Prohibited Uses

You must NOT:

• Use the Service for any unlawful purpose
• Attempt to reverse engineer, decompile, or hack the Service
• Share your account credentials with unauthorized parties
• Use the Service to harass, abuse, or harm others
• Transmit malware, viruses, or malicious code
• Violate any applicable healthcare privacy laws
• Use the Service for emergency medical triage

4. Healthcare Provider Obligations

4.1 Professional Responsibility

If you are a healthcare provider, you acknowledge that:

• You retain full professional and clinical responsibility for patient care
• AI suggestions must be reviewed by qualified professionals
• Final clinical decisions rest with licensed practitioners
• You must maintain appropriate professional indemnity insurance
• You remain responsible for compliance with professional standards and regulations

4.2 Patient Consent

You must:

• Obtain necessary consents from patients for AI-assisted communication
• Inform patients that calls may be recorded and processed by AI
• Ensure patients understand their privacy rights
• Provide patients with a way to opt-out of AI communication

4.3 Regulatory Compliance

You are responsible for compliance with:

• Privacy Act 1988 (Cth) and Australian Privacy Principles
• My Health Records Act 2012 (if applicable)
• Healthcare Identifiers Act 2010 (if applicable)
• State and territory health privacy legislation
• Professional registration board requirements
• Clinical governance standards

5. Data Ownership and Use

5.1 Your Data Ownership

You retain full ownership of:

• Patient data processed through the Service
• Call recordings and transcripts
• Appointment information
• Business information you provide

5.2 Our License to Use Data

You grant us a limited license to:

• Process and store data necessary to provide the Service
• Use anonymized, aggregated data for service improvement
• Generate analytics and reports for you

We do NOT use your patient data to train AI models.

5.3 Data Portability

You can:

• Export your data at any time in machine-readable format
• Request data deletion upon account termination (subject to legal retention requirements)

6. Service Availability and Support

6.1 Service Level

We aim to provide:

• 99% uptime (excluding scheduled maintenance)
• 24/7 AI receptionist availability
• Business hours customer support (9 AM - 5 PM AEST, Monday-Friday)

6.2 Scheduled Maintenance

We may perform:

• Scheduled maintenance with 48 hours' notice
• Emergency maintenance with reasonable notice
• Updates and improvements to enhance service quality

6.3 Service Interruptions

We do NOT guarantee uninterrupted access. Service may be unavailable due to:

• Scheduled or emergency maintenance
• Third-party service provider outages
• Force majeure events (natural disasters, etc.)
• Security incidents or investigations

7. Fees and Payment

7.1 Pricing

Current pricing is available at: revoliq.com.au/pricing

We reserve the right to modify pricing with 30 days' notice to existing customers.

7.2 Billing

• Fees are billed monthly in advance
• Usage charges (call minutes) are billed monthly in arrears
• Payment is due within 14 days of invoice
• Late payments may incur a 2% monthly interest charge

7.3 Refund Policy

• 14-day money-back guarantee for new customers
• No refunds for partial months after trial period
• Refunds for service failures at our discretion

8. Intellectual Property

8.1 Our IP

We retain all rights to:

• The Revoliq platform and software
• Trademarks, logos, and branding
• Documentation and training materials
• Proprietary algorithms and AI models

8.2 Restrictions

You may NOT:

• Copy, modify, or distribute our software
• Reverse engineer our technology
• Remove copyright or trademark notices
• Use our IP to create competing services

9. Confidentiality

Both parties agree to:

• Keep confidential information secure
• Use confidential information only for the purposes of this Agreement
• Not disclose confidential information without written consent
• Return or destroy confidential information upon request

10. Limitation of Liability

10.1 Service Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability is limited to fees paid in the 12 months prior to the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities

10.2 Exceptions

Nothing in these terms limits liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Liability that cannot be excluded under Australian Consumer Law
• Data breaches resulting from our failure to implement reasonable security measures

10.3 Healthcare-Specific Limitations

We are NOT liable for:

• Clinical decisions made by healthcare providers
• Misdiagnosis or treatment errors
• Adverse patient outcomes
• Your failure to obtain patient consent
• Your non-compliance with healthcare regulations

Healthcare providers must maintain their own professional indemnity insurance.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of applicable laws or regulations
• Clinical decisions made using our Service
• Your failure to obtain required patient consents
• Infringement of third-party rights

12. Termination

12.1 Termination by You

You may terminate at any time with 30 days' written notice. You remain liable for fees through the notice period.

12.2 Termination by Us

We may suspend or terminate your account immediately if:

• You breach these terms
• Payment is overdue by 30 days
• We detect fraudulent activity
• Required by law or regulatory authority
• You use the Service in a way that risks harm to others

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• You may export your data within 30 days
• We will delete your data after 90 days (subject to legal retention requirements)
• You remain liable for unpaid fees

13. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure
• Compensation for other reasonably foreseeable loss or damage
• Services provided with due care and skill
• Services fit for purpose

Nothing in these terms excludes, restricts, or modifies your rights under the Australian Consumer Law.

14. Disputes and Governing Law

14.1 Dispute Resolution

Before commencing legal proceedings, parties agree to:

1. Attempt to resolve disputes through good-faith negotiation
2. Consider mediation through an independent mediator
3. Bear own costs of negotiation/mediation

14.2 Governing Law

These terms are governed by the laws of New South Wales, Australia.

Any legal proceedings must be brought in the courts of New South Wales.

15. General Provisions

15.1 Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between parties.

15.2 Amendments

We may modify these terms by:

• Posting updated terms on our website
• Emailing registered users 30 days in advance
• Providing in-app notification

Continued use after notification constitutes acceptance of changes.

15.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

15.4 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right.

15.5 Assignment

You may not assign this Agreement without our written consent. We may assign this Agreement with notice to you.

15.6 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control (natural disasters, acts of government, telecommunications failures, etc.).

16. Third-Party Services

Our Service integrates with third-party services including:

• OpenAI (GPT language models)
• Anthropic (Claude language models)
• Deepgram (speech recognition)
• Cartesia (text-to-speech)
• Twilio (telephony)
• Daily.co (video/audio infrastructure)

Your use of these services through our platform is subject to their respective terms of service.

17. Contact Information

Revoliq Pty Ltd
ABN: 63 692126435
Email: support@revoliq.com.au
Legal enquiries: legal@revoliq.com.au
Phone: 0410 764 959
Address: 33C/164 Campbell Parade, Bondi Beach NSW 2026

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These terms and conditions are designed to meet Australian legal requirements. They do not constitute legal advice. If you have questions about your legal obligations, please consult an independent legal advisor.

By using Revoliq, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.